KPN RETAIL FORMULAHAARLEM & THE HAGUE, THE NETHERLANDS
Technological developments are radically impacting on society and our approach to customer service. The pilot stores reflect KPN’s omnichannel approach by integrating online shopping and customer centres. In so doing, the number of contact moments with customers is increased. The new stores are a physical manifestation of the KPN website where customers can touch and test the latest technologies to find the best products and services to make their life and work easier and more fun.
The concept store is comprised of two main elements. A central object composed out of modular elements for seating, displaying smartphones, tablets, handsets and the latest gadgets and accessories; and the smart wall that is positioned around this object. The screens are equipped with infrared and Kinect technology that respond to movement of the visitor. By connecting individual screens a life sized touch screen with a diagonal of more than five and a half meters is created.